- Increase customer satisfaction
- Maintain customer loyalty
- Answer customers’ questions promptly
- Optimize processing time
- Minimize manual labor
Analyzing phone calls automatically to detect customer feedbacks and booking information.
Detect and analyze customer feedback in 8 aspects: food, service, general, price, location, room, amenities, atmosphere.
Identify customer’s attitudes and emotions.
Extract 6 types of booking information: name, check-in time, length of stay (LOS), room types, services.
Gain insights into customer behavior and reaction trends.
Time-saving auto-fill booking process with high accuracy.
Multi-channel data entry (audio and text).