FAQ Auto-Response
Dynamic Knowledge Base
Customer Journey-Based Integration
ERP/CRM Integration
Recommender Engine
Multi-Chat Tool Connectors
Sentiment Analysis
The Customer Service AI Agent helps businesses deliver fast and seamless support across the entire customer journey. It assists users before and after purchase, answering questions, recommending products, guiding orders, and resolving issues like delivery, refunds, warranties, and billing. By pulling data from CRM, ERP, and knowledge bases, the agent provides accurate, personalized responses in real time. It handles interactions across multiple chat platforms, analyzes intent and sentiment, and ensures customers receive consistent support without repeating information.
Proactively detect high-priority issue and provide real-time support
Automatically answer common questions and retrieve real-time information
Synchronize data and customer journey across all channels
Provide AI-guided workflows to reduce reliance on manual training
Suggest products based on behavior and detect customer sentiment for proactive engagement
