Case Studies
Enabling a healthcare provider to digitalize services, improve operational efficiency, and scale patient care delivery.
Project Highlights:
Developed the goCare application for a client in Vietnam, enabling remote healthcare services, patient monitoring, and quick connection between users and healthcare staff. The solution enhances care experience and optimizes healthcare service operations.
About Client:
The client is a Vietnam-based healthcare business seeking to digitalize services and expand user reach.
Client Challenges:
- No digital platform to provide online healthcare services.
- Difficulty managing members and healthcare packages effectively.
- Limited ability to scale services and generate new revenue streams.
- Lack of centralized data to monitor service quality and operational
efficiency.
Solutions:
- Developed the goCare mobile application to help the client sell and manage healthcare
packages. - Integrated member registration, payment, renewal, and package benefit management.
- Provided appointment booking, video consultations, and remote doctor support.
- Connected health monitoring devices to track vital signs and add value to service packages.
- Sent automated notifications for appointments, renewals, promotions, and periodic care
reminders. - Implemented a reporting system to analyze customer behavior and optimize services.
Benefits:
- Increased revenue from membership packages, renewals, and value-added services.
- Improved customer experience, retention rate, and re-subscription rate.
- Enhanced management capability through centralized data and real-time reports.
- Strengthened brand image and competitiveness in the digital healthcare market.