Case Study
Enabling a healthcare provider to digitalize services, improve operational efficiency, and scale patient care delivery.
Project Highlights:
Developed the goCare application for a client in Vietnam, enabling remote healthcare services, patient monitoring, and quick connection between users and healthcare staff. The solution enhances care experience and optimizes healthcare service operations.
About Client:
The client is a Vietnam-based healthcare business seeking to digitalize services and expand user reach.
Client Challenges:
No digital platform to provide online healthcare services.
Difficulty managing members and healthcare packages effectively.
Limited ability to scale services and generate new revenue streams.
Lack of centralized data to monitor service quality and operationalefficiency.
Solutions:
Developed the goCare mobile application to help the client sell and manage healthcare
packages.Integrated member registration, payment, renewal, and package benefit management.
Provided appointment booking, video consultations, and remote doctor support.
Connected health monitoring devices to track vital signs and add value to service packages.
Sent automated notifications for appointments, renewals, promotions, and periodic care
reminders.Implemented a reporting system to analyze customer behavior and optimize services.
Benefits:
Increased revenue from membership packages, renewals, and value-added services.
Improved customer experience, retention rate, and re-subscription rate.
Enhanced management capability through centralized data and real-time reports.
Strengthened brand image and competitiveness in the digital healthcare market.