Use Case
Buy Online, Pick Up In-Store (BOPIS)
Scenario: Customers want the convenience of shopping online but still expect to get their hands on the product right away. For retailers, the challenge is coordinating inventory across stores to make that possible
- No real-time inventory visibility
- Manual coordination between stores
- Customers can't easily tell which store has stock
- Orders get missed, lowering customer satisfaction
About clientHow OMS helps
Real-time inventory management across all stores
Automatically selects the best-fit store based on stock and distance
Automatically coordinates the process from order to pickup
Result: Faster order fulfillment, more foot traffic into stores, lower shipping costs, and a better overall customer experience
Omnichannel Inventory Reservation
Scenario: A product is sold simultaneously across multiple channels (Shopee, Lazada, TikTok Shop, Website, Store), but:
- Inventory isn't synced in real time across channels
- Multiple channels sell from the same stock pool, risking overselling
- Simultaneous orders cause inventory conflicts
- Customers order items that can't be fulfilled due to actual stock shortages
How OMS helps
- Real-time inventory synchronization
- Reserves stock as soon as an order is placed
- Centralized inventory management from a single data source
- Automatically deducts and updates available stock across all channels
Result:
- Accurate inventory display across all channels
- Reduces or eliminates overselling
- Prevents inventory conflicts and order cancellations
- Improves customer experience and trust